Receptionist

If you are going to take a message for us you must use the contact us form on our website. Name, phone number and email are required. If I customer does not want to leave an email address explain that the response time on emails is much faster.

Contact Us

  • If you are looking for an inground pool consultation or quote please use the Get a Quote form instead.

Business Hours

Monday to Friday 9-5 and Saturday 9-3.  Please bring a mask with you.


Customer Outside Store

If you are outside our store please check in on our website using your smartphone on our website at www.rrpools.ca.

  • The link is in the pop up when you open the page
  • If you have closed the pop up there is a large check in button on the main page when you close it

If the customer cannot figure it out you can check them in at https://www.rrpools.ca/in-store-entry/


Customer is wanting to place an order over the phone or book a service

The staff is backed up with phone calls to return, sometimes it may take a few days to get back to you to process your order. I apologize.

If you would like to save some time you can buy most products and book services on our website at www.rrpools.ca


Customer needs are repair or a part

“The service department can send you a quote. Would you please send an email describing the part or problem as well as a picture of the part or problem. Our email address is info@rrpools.ca”

What we need from the customer:

  • Email describing problem or part
  • Picture of the problem or part

Wants an Above Ground Pool

“Unfortunately we don’t have any installation spots left for this season. We do have some do it yourself pool kits available that can be purchased through our online store. The availability, pricing and what is included is all shown on our website.”


Customer previously called and haven’t received a return call yet

“I’m sorry, are call volumes are extremely high and we are all working as fast as possible to get back to you, it may be a few days before we can return your call. If you would like a faster response please try sending us an email.”


Liner replacement

“We can certainly help you with this. Would you please email us some information?

  • Pool size
  • Pool depth
  • Pool age
  • Photos of the pool

Our email address is info@rrpools.ca and someone will get back to you with a quote.”


Wants a pool

“Are you looking for an inground or and aboveground?”

Aboveground  

“Unfortunately we don’t have any installation spots left for this season. We do have some do it yourself pool kits available that can be purchased through our online store. The availability, pricing and what is included is all shown on our website.”

Our website is www.rrpools.ca

Inground

“I’m sorry you would need to be speak to the construction department about that. Unfortunately, they are unavailable at this moment.

To get things started I could email you a request for information form that will be required for the construction team?

Would you provide me with your email address?

I will get that sent right away and once we receive your response someone in the construction department will reach out to you. Please keep an eye on your junk mail as we sometimes can end up there”