Receptionist

If you are going to take a message for us you must use the contact us form on our website. Name, phone number and email are required. If I customer does not want to leave an email address explain that the response time on emails is much faster.

Contact Us

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If you are looking for an inground pool consultation or quote please use the Get a Quote form instead.

Business Hours

Monday to Friday 9-5 and Saturday 9-3. 

Wants to book any service

We book all of our services through our website. If you would like the provide me with your email address and let me know what type of service you are looking for I can email you over the form to fill out and the service department will get back to you with a quote.

Customer needs are repair or a part

“The service department can send you a quote. Would you please send an email describing the part or problem as well as a picture of the part or problem. Our email address is info@rrpools.ca” and the quoting department will get back to you.”

What we need from the customer:

  • Email describing problem or part
  • Picture of the problem or part

Wants an Above Ground Pool

“Unfortunately we specialize in inground installations only, we do not sell above ground pools. We do have some do it yourself pool kits available that can be purchased through our online store. The availability, pricing and what is included is all shown on our website in the shop section.”

***If they ask about shipping – it’s typically 1-2 weeks delivered right to their home

Customer previously called and haven’t received a return call yet

“I’m sorry, are call volumes are extremely high and we are all working as fast as possible to get back to you, i will have someone return your call as soon as possible. If you would like a faster response please try sending us an email.”

Liner replacement

“We can certainly help you with this. Would you please email us some information?

  • Pool size
  • Pool depth
  • Pool age
  • Photos of the pool

Our email address is info@rrpools.ca and someone will get back to you with a quote.”

Wants a pool

“Are you looking for an inground or and aboveground?”

Aboveground  

“Unfortunately we don’t install above ground pools. We do have some do it yourself pool kits available that can be purchased through our online store. The availability, pricing and what is included is all shown on our website.”

Our website is www.rrpools.ca and they can be found in the shop section.

Inground

“I’m sorry you would need to be speak to the construction department about that. Unfortunately, they are unavailable at this moment.

To get things started I could email you a request for information form that will be required for the construction team?

Would you provide me with your email address?

I will get that sent off to you right away and once we receive your response someone in the construction department will reach out to you. Please keep an eye on your junk mail as we sometimes can end up there”