Operations & Service Management Co-Op (with Field Experience)

LOOKING TO BRIDGE THE GAP BETWEEN BUSINESS THEORY AND REAL-WORLD OPERATIONS?

This Co-Op is your opportunity to step inside a fast-paced service company and get direct

experience in business operations, team management, customer service, and system

improvement—all while seeing firsthand how a successful service business runs, grows, and delivers value.

We’re looking for a driven Business Administration student who’s ready to learn, contribute, and grow through a unique blend of in-office and in-field experience.

DESCRIPTION OF DUTIES:

  • Gain Real Operational Insight: Work directly with our management team and service crews to understand how day-to-day operations function—both in the office and out on job sites.
  • Job Oversight & Quality Execution: Help manage service projects to completion— ensuring quality standards, timelines, and customer satisfaction are consistently met.
  • SOP Development & Business Systems: Collaborate with team members to document and refine Standard Operating Procedures (SOPs) and internal workflows based on your observations and staff interviews.
  • Customer Experience Management: Participate in resolving customer concerns, maintaining communication and ensuring each interaction reflects our commitment to service excellence.
  • Quoting to Cashflow: Learn the full customer cycle—from quoting and scheduling to invoicing and payment tracking—gaining insight into real-world business processes.
  • Business Support Functions: Assist with administrative tasks such as internal
  • communication, email and phone support, scheduling, documentation, and reporting.
  • Fleet & Safety Coordination: Support vehicle maintenance tracking, safety meeting organization, and compliance across the service team.

SKILLS AND REQUIREMENTS:

  • Currently enrolled in a Business Administration or Commerce Co-Op program
  • Interested in small business operations, service management, and systems development
  • Excited by the opportunity to work in both office and field environments
  • Organized, proactive, and eager to make meaningful contributions
  • A confident communicator, both in writing and in person
  • Skilled with Microsoft Excel and Word (bonus for experience with CRM systems or scheduling software)
  • A quick learner who thrives in dynamic environments
  • Able to drive a cargo van and have a clean driver’s record
    • Able to lift and move up to 50 lbs on occasion
    • Comfortable standing, sitting, walking, crouching, or climbing when needed in the field

COMPENSATION:

  • Competitive compensation at $21/hour
  • An inclusive pro-employee, friendly work environment with high level of job satisfaction
  • Term: Minimum 16 weeks, 40 hours/week
  • Close knit company culture
  • Fun and interactive team building activities such as puzzle rooms, golf, bowling, hockey games and team breakfasts

WHAT YOU’LL GAIN

  • Practical experience in business operations, scheduling, project coordination, and customer service
  • The chance to develop and implement real systems and SOPs used daily by the business
  • Exposure to leadership, communication, and process improvement in a small, agile company
  • An understanding of how great customer experience is delivered in a service-based business
  • A competitive edge as you head into your future career—whether in operations, consulting, management, or entrepreneurship

READY TO SEE HOW THE BUSINESS WORLD REALLY WORKS?

Apply now with your resume. We’re looking for someone who’s organized, energic, and curious about business—not just from a textbook, but from the ground up.

APPLICATION:

If this sounds like you, click the Apply Now link below and send us your résumé.

Apply Now