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Customer Feedback Survey for 2023

We are looking for your feedback. Please fill out the survey below.

By filling out this survey you will be entered into a draw for a $250 in store gift certificate.*

Customer Feedback Survey

Thank you for participating on our 2023 Customer survey. We hope to use the information you provide to better our services and enhance your customer experience with us.

How did we serve you in 2023?(Required)

In Store

Service

Online/Delivery

A Mix

Next, We would like to know what offerings you are aware of and what might be of use to you in the future.

Did you know we have an online store with delivery?(Required)

Yes

No

Did you know that we have lockers at the store for after-hours pick-up?(Required)

Yes

No

Did you know that we offer weekly pool cleanings to most HRM/Chester areas?(Required)

Yes

No

Did you know we offer one-time cleanings and pool-sitting services for clients on vacation?(Required)

Yes

No

Would a recurring, subscription based service be of interest to you?(Required)

Yes

No

Unsure

Would bundle service offerings to save a discount be of interest to you? example book both the pool opening and closing at the same time to save X.(Required)

Yes

No

Unsure

Do you use our blogs or resources to help you solve your own pool problems or for research?(Required)

Yes

No

What can we do to make your pool life easier?(Required)

If you could have any service what would it be and at what price-point?(Required)

Are there any products that you would like to see that we don’t currently offer?(Required)

If so, what products would you be interest in?(Required)

Example: weekly chemicals, balancers, test strips

Do you have a pool problem you need us to solve?

Now we would like to know how well we served you in 2023

On a scale of 1-10, how did we do this year?(Required)

1 = the worst 10 = the best

How well do our services meet your needs?

We’re looking for the good, the bad and the ugly.

How would you rate the value for the money of our services and products?

Please enter a number from 1 to 10.

1 – bad, 10 – great!

How do you think we could improve?(Required)

Feel free to tell us! We are always trying to improve where we can.

What is your biggest roadblock when using our Services?(Required)

If you could change just one thing about our services, what would it be?(Required)

What one thing do you feel R&R Pools always does right?(Required)

If you also shop at a competitor what draws you to them?

How often do you have water problems?(Required)

Never

On occasion

More often than I like

Why do you have water problems?(Required)

I don’t feel like I have enough support

I know what to do but I don’t always do it

I rarely have issues

Does R&R Pools do enough to support your water care?(Required)

I feel like R&R Pools’ offers enough support options

I need a different type of support that isnt being offered

I figured it on on my own or from another company previously

What can we do to support or lessen your water care journey?(Required)

Do you struggle with your swimming pool or just dont have the time – Would weekly cleanings be of help to you?(Required)

Yes

No

Would you like more information on weekly, one-time cleanings or pool sitting?(Required)

Yes – One time cleaning

Yes – Weekly cleanings

Yes – Pool Sitting

No thanks – I have it covered :)

We appreciate you taking the time to help us be better in 2024. Should you have any future thoughts or recommendations after submitting this survey please feel free to email us at info@rrpools.ca

How likely would you be to recommend us to your friends and neighbours?(Required)

Absolutely

Likely

Neither likely or unlikely

Unlikely

Absolutely not

What would you say to someone who asked about us?(Required)

What else would you like us to know?

May we contact you to follow up on these responses?(Required)

Absolutely

No Thanks

Consent

I agree to to be entered into the draw

This is not required if you prefer this remain anonymous. However, we require a name and phone number if you would like to be entered in the draw to win a $250 in store gift certificate.

With your permission, upon completion of this survey we will enter you in a draw for a $250 in-store gift certificate. The draw will take place on January 31st and the winner will be contacted.

Name to be entered in the draw(Required)

Phone(Required)

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About R&R Pools

Since 1983 we have been providing Nova Scotia with excellence and quality in the pool industry. Over the last 40 years R&R Pools has installed hundreds of pools, specializing in inground pools.

1949 St. Margaret's Bay Rd.

Timberlea, NS

B3T 1C3

Phone: (902) 876 2773

Hours

Monday-Friday: 9am to 5pm

Saturday: 9am to 3pm

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