Lucas Pratt

Operations & Service Management Assistant

Lucas is a Commerce Co-op Student at R&R Pools, supporting the company’s leadership team with daily operations, customer service, project coordination, and administrative initiatives. Working closely with the President and Service Manager, he helps keep projects organized while gaining hands-on business experience.

About Lucas

Lucas joined R&R Pools as a Commerce Co-op Student from Dalhousie University, where he is currently studying Commerce. His role provides practical experience in business operations while allowing him to contribute to the day-to-day success of the company.

Working alongside the President and Service Manager, Lucas assists with customer inquiries, project coordination, service administration, scheduling support, and a variety of operational tasks. His willingness to learn and positive attitude make him a valuable part of the R&R Pools team.

Through his co-op placement, Lucas is gaining experience in customer service, business strategy, operations, and project management while helping support homeowners and internal teams throughout the organization.

Outside of work, Lucas enjoys riding his motorcycle throughout Nova Scotia and spending time with friends.

Areas of Expertise

  • Customer Service
  • Business Operations
  • Project Coordination
  • Administrative Support
  • Service Coordination
  • Client Communication
  • Scheduling Support
  • Business Development

Education & Experience

  • Commerce Co-op Student, Dalhousie University
  • Operations Assistant, R&R Pools
  • Customer Service Support
  • Project Administration
  • Business Operations Experience

Experience Timeline

Present
Commerce Co-op Student, R&R Pools
Present
Studying Commerce at Dalhousie University while supporting business operations and customer service.

Topics Lucas Supports

  • Customer Service
  • Service Coordination
  • Business Operations
  • Administrative Support
  • Project Coordination
  • Customer Inquiries

Contributions to R&R Pools

  • Supports the President and Service Manager
  • Assists with customer inquiries
  • Coordinates administrative tasks
  • Supports day-to-day business operations
  • Helps with service department projects
  • Contributes to ongoing operational improvements

Frequently Asked Questions

What does Lucas do at R&R Pools?

Lucas supports the leadership team with customer service, project coordination, scheduling support, administrative duties, and day-to-day business operations.

What is Lucas studying?

Lucas is studying Commerce through the Co-op Program at Dalhousie University.

Who does Lucas work with?

Lucas works closely with the President and Service Manager, helping support customers, internal projects, and daily operations.

What does Lucas enjoy outside of work?

Lucas enjoys riding his motorcycle throughout Nova Scotia and spending time with friends.

A Personal Philosophy

“Every opportunity to learn, help the team, and improve the customer experience is an opportunity to grow.”