Kelly is the Service Manager at R&R Pools, helping homeowners with service scheduling, customer support, quotations, pool openings, closings, and ongoing care. She helps coordinate the service department so clients continue to feel supported long after their pool project is complete.
About Kelly
Kelly has been an important part of the R&R Pools team for more than five years, supporting customers through many areas of pool ownership. While many clients first connect with Kelly after construction is complete, her role extends across customer service, scheduling, quoting, service coordination, and ongoing support.
As Service Manager, Kelly helps manage the day-to-day flow of the service department. She coordinates service appointments, prepares quotations, organizes pool openings and closings, supports repair requests, and helps make sure customers receive clear communication throughout the process.
Kelly has also played an important role in supporting R&R Pools’ website and online presence. Her mix of organization, customer care, and service knowledge helps keep both clients and the team moving in the right direction.
Outside of work, Kelly enjoys travelling, swimming, surfing, hiking, and spending time outdoors with her partner, Keenan.
Areas of Expertise
- Customer Service
- Service Department Management
- Service Scheduling
- Pool Openings
- Pool Closings
- Pool Repairs
- Service Quotations
- Customer Support
- Website Support
- Online Customer Experience
Credentials & Experience
- Service Manager, R&R Pools
- More than 5 Years with R&R Pools
- Customer Service & Scheduling Support
- Service Department Coordination
- Pool Opening & Closing Coordination
- Website & Online Presence Support
Experience Timeline
Service Manager, R&R Pools
Customer service, service coordination, website support, scheduling, and quotations.
Supports homeowners with service, openings, closings, repairs, and ongoing customer care.
Topics Kelly Covers
- Pool Openings
- Pool Closings
- Pool Repairs
- Service Scheduling
- Service Quotations
- Pool Maintenance
- Equipment Replacements
- Customer Care
- Seasonal Service
Contributions to R&R Pools
- Helps manage the service department
- Coordinates service schedules
- Prepares repair and service quotations
- Supports customers after construction
- Coordinates pool openings and closings
- Supports customer communication
- Assists with website and online updates
- Helps improve the customer experience
Frequently Asked Questions
What does Kelly do at R&R Pools?
Kelly manages the service department, coordinates scheduling, prepares quotations, and helps homeowners with openings, closings, repairs, maintenance, and ongoing customer support.
Can Kelly help after my pool is installed?
Yes. Kelly helps support homeowners after construction by coordinating ongoing service, seasonal appointments, and customer support.
What types of services does Kelly coordinate?
Kelly helps coordinate pool openings, closings, repairs, equipment replacements, service appointments, quotations, and customer inquiries.
Where does Kelly work?
Kelly works from R&R Pools in Timberlea, Nova Scotia, supporting homeowners throughout Halifax Regional Municipality and surrounding communities.
